CANCELLATION & REFUND POLICY

This Cancellation & Refund Policy applies to registrations and purchases for GATD programmes, executive education activities, events, conferences, retreats and other paid services unless separate programme-specific terms expressly apply.

Certain programmes may have their own cancellation, transfer and refund conditions.

Where programme-specific terms are provided to a participant or organisation at the time of registration, those terms will apply to that programme.

Unless otherwise stated in the applicable programme terms, cancellation requests should be submitted in writing to:

info@globalatd.com

The date on which GATD receives the written cancellation request will normally be used to determine the applicable cancellation conditions.

Unless otherwise stated in the applicable programme-specific terms; the following cancellation and refund schedule applies:

• 15 Calendar days or more before the programme: 75% refund of the progrmme fees paid, with 25% retained as a cancellation, non-refundable administrative charges.
• 10–14 Calendar days before the programme: 50% refund of programme fees.
• Less than 10 calendar days before the programme: generally non-refundable.

Where applicable, GATD may allow a participant to transfer their registration to another eligible person from the same organisation, subject to programme requirements and prior written approval.

Certain costs may be non-refundable where GATD has already incurred commitments, including:

• Third-party venue charges
• Accommodation charges
• Visa-related costs
• Travel arrangements
• External platform charges
• Payment processing charges
• Faculty or trainer commitments
• Custom programme development costs
• Other non-recoverable third-party expenses

Any such non-refundable charges should be communicated to the customer where reasonably practicable.

For customised corporate programmes, consulting engagements, executive retreats and other bespoke services, cancellation terms may be governed by the applicable proposal, quotation, purchase order, statement of work or service agreement.

GATD may require a non-refundable deposit or advance payment before commencing programme design, faculty allocation, venue booking or other preparatory work.

GATD reserves the right to postpone, reschedule or cancel a programme where reasonably necessary, including due to:

• Insufficient enrolment
• Faculty or speaker availability
• Venue issues
• Travel restrictions
• Government requirements
• Force majeure events
• Health or safety concerns
• Operational or logistical circumstances
• Other circumstances beyond GATD’s reasonable control

Where GATD cancels a programme, GATD will communicate the available options to affected participants.

Depending on the circumstances, these may include:

• Transfer to a rescheduled programme
• Transfer to another comparable programme
• Credit toward a future GATD programme
• Refund of eligible programme fees

Third-party expenses such as flights, accommodation, visa fees or other personal expenses are generally the participant’s responsibility unless expressly agreed otherwise.

GATD may make reasonable changes to:

• Programme dates
• Venue
• Faculty
• Speakers
• Session sequence
• Programme content
• Delivery format

Such changes do not automatically create a right to a refund where the programme remains substantially consistent with its advertised purpose.

Failure to attend a programme or event without prior written cancellation will generally be treated as a no-show and will not normally qualify for a refund.

Late arrival or early departure generally does not entitle a participant to a refund or fee reduction.

Where permitted, a registered participant may request to transfer their place to another person from the same organisation.

Any substitute participant must satisfy applicable eligibility and programme requirements.

GATD reserves the right to approve or decline substitution requests where reasonably necessary.

Approved refunds will normally be processed using the original payment method where reasonably practicable.

The time required for funds to appear in the customer’s account may depend on the payment provider or financial institution.

Refunds may be processed net of any applicable bank charges, taxes, payment-processing, currency-conversion charges or other non-recoverable costs where permitted.

GATD may consider exceptional circumstances on a case-by-case basis.

Supporting documentation may be requested.

Any discretionary refund, transfer or credit does not create an obligation to provide the same treatment in another case.

Questions concerning cancellations or refunds should first be addressed to:

info@globalatd.com

GATD will seek to resolve legitimate concerns fairly and reasonably.

GATD may update this Policy from time to time.

The latest version will be published on the GATD website.